Shipping and Returns

SHIPPING 

All orders will be processed within 1-3 business days

DOMESTIC ORDERS

Standard shipping: Approximately 1-7 business days

Starting from $10 AUD 

Tracking is available for all orders 

 

INTERNATIONAL ORDERS

Standard shipping: Approximately 21-28 business days

Starting from $20 AUD

Tracking is available for all orders 

International customers are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority.

 

WARRANTY 

I offer a 6 month warranty to protect you against faults in craftsmanship. Warranty does not cover general wear and tear over time. 

Please email me at drenchedinjewels@gmail.com with your order number and photos of the piece. Return shipping must be covered by the customer.

 

RETURNS

I offer returns on orders within 10 days of delivery. Returns are eligible for store credit only, not including initial postage fees. 

Returned items must be in new, unused condition and in the original packaging. I do not accept returns for earrings due to hygiene reasons.

*All sale items purchased are considered final sale and are not eligible for return. Custom pieces are also not eligible for return*

Rings that are one off designs cannot be resized so please double check your ring size before purchasing. I recommend getting your fingers sized at your local jeweller as this is the most accurate measurement option. 

Return postage is at buyer's expense. I recommend using registered/trackable post as I do not hold responsibility for lost packages.

Items are sent to the exact address provided with your order so please make sure it is the right address with no incorrect spelling as I do not accept refunds because an incorrect address was left at the checkout stage.

If you realise you have put in the wrong shipping address, please contact me immediately via email at drenchedinjewels@gmail.com and I can change the address if your order has not been shipped out yet. 

 

For any further questions on our return and exchange policy, please feel free to email me at drenchedinjewels@gmail.com