We have a very strict exchange policy.
Under Australian Consumer Law, we are not required to and do not accept products that are intimate or sanitary goods, including swimwear and lingerie to be exchanged or refunded.
Please choose your items carefully and use the sizing charts to help you with the perfect fit!
Once we ship off your order, your parcel is out of hands, so we do not take responsibility for lost parcels or delayed shipping time.
If the wrong item has been received we will accept refunds.
*Please Note* Refunds don't include cost of original shipping cost.
In the case of a refund and return, the cost of the return shipping is at the customer's expense.
Our items are sent to the EXACT ADDRESS provided with your order so please make sure it is the right address with no incorrect spelling as we DO NOT accept refunds because they were sent to an incorrect address.
For any further questions on our return and exchange policy, please feel free to email us at drenchedinjewels.gmail.com!